I’m not sure this was designed to be just a back pain hotline, but Intermountain Healthcare ran a unique outreach program and put consumers in touch with Physical Therapists via hotline. Anyone with questions could call in and speak to an expert. Very nice, and deserving of this piece of good press.

Jake Magel was featured in the article which discussed the conservative management of back pain:

“If people get proper care up front, they tend to use less health care in the years following,” he said. “They visit physicians less, take fewer medications and miss less days at work.”

By the way, Jake Magel is the lead faculty for my virtual rounds course in the EIM Fellowship program in addition to his role as the director of the Intermountain Orthopedic and Spine Therapy Clinic at Intermountain Medical Center. Go, Jake!