On more than one occasion I have heard a peer say “We pay so much for this tuition we should at least have (insert noun here)”. It was said again the other day and it really got my business brain thinking. We as students are technically the consumer and the school and faculty provide the service which we pay for. Looking at it as a business, what kind of say do you think we as students (the consumer/customer) have regarding what the school does with our tuition dollars? Any at all? Should we be able to have more of a say?
In the service industry the customer is always right. I’m not so sure that is the case when looking at higher education as a business due to having to uphold academic standards. There are many directions this chat could take and I look forward to seeing where it goes on Wednesday night, May 8th, at 9pm EST!